FAQs
Frequently Asked
Do you ship Internationally?
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Is your website secure with my personal information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
How do I order on your website?
Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Does AGELOCER provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
How can I get in contact with you?
We handle customer service through email to ensure a timely and efficient turn around rate for yourself and your trendy products. If there are still any questions that you have and feel like we did not answer feel free to send us an email at support@kalyanaaura.com - with any questions or concern that you have.
What is the return policy?
All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days with proof of purchase. Return shipping is not included. Sale items are non-refundable. Returns are processed within 5-7 business days after being delivered and received.
What is the exchange policy?
All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days with proof of purchase. During the holiday season, we offer an extended 60-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 60 days of delivery with proof of purchase.
When will my order ship?
Most orders are shipped within 3 business days. Once your item ships, we will notify you via email. Please note that during busy seasons, processing an order can take 5-7 business days.